The Customer has the right to withdraw from the purchase agreement within 14 days from the date of receiving the goods. This right applies only to physical products such as sinks, faucets, soap dispensers, and other accessories. The return shipping cost is borne by the Customer.
- Personalized products
- Digital products that have already been delivered or made available to the Customer
Return Procedure – Step by Step
- 1. Submit a Return Request Choose one of the following options:
- Send the return form by email to: masilic@vercalio.pl
- Include a printed return form inside the package (You may add a link to the return form if available.)
- Pack the Returned Product
- The product must be properly secured, preferably in its original packaging together with all protective elements.
- The product must not show signs of use or damage.
- The package must contain all components originally included in the set.
- Ship the Package If you do not have a preferred carrier, you may use Furgonetka or another shipping broker. We recommend insuring the shipment against transport damage. Return Address J&M POLAND SP. Z O.O. MASILIC Brand Puławska 479 02-844 Warsaw Poland NIP: 7011290778 KRS: 0001211004 REGON: 543480880 Phone: +48 534 442 969 Email: masilic@vercalio.pl Important We do not accept returns sent to parcel lockers (InPost Parcel Lockers).
- Refunds
- After successful inspection of the returned product, the refund will be processed within 14 days from the date we receive the shipment.
- The refund will be issued using the same payment method used for the original transaction.
- For card payments, the refund will be sent to the bank account associated with the payment card.
- If you would like to receive the refund to a different bank account, please provide the account number in your return request.
Complaints If the purchased product has physical defects, the Customer may submit a complaint under the statutory warranty rights.
Complaint Procedure – Step by Step
- Zgłoś reklamację
W zależności od sytuacji:
- If the product was damaged during transportation, please use the transport damage claim form.
- If you wish to submit a complaint regarding a used product, please use the standard complaint form.
(Możesz dodać linki do formularzy.)
- Complaint Review, After receiving your complaint, we will review the submitted documentation and provide our response within 14 days.
- Refunds Following a Successful Complaint
- The cost of the product
- f the complaint is accepted, we will refund: The cost of the product The shipping costs