{"id":9328,"date":"2026-05-26T07:55:52","date_gmt":"2026-05-26T07:55:52","guid":{"rendered":"https:\/\/masilic.pl\/?page_id=9328"},"modified":"2026-05-26T07:55:54","modified_gmt":"2026-05-26T07:55:54","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/masilic.pl\/en\/zwroty-i-reklamacje\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph translation-block\">The Customer has the right to withdraw from the purchase agreement within 14 days from the date of receiving the goods.\n\nThis right applies only to physical products such as sinks, faucets, soap dispensers, and other accessories.\n\nThe return shipping cost is borne by the Customer.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized products<\/li>\n\n\n\n<li>Digital products that have already been delivered or made available to the Customer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Return Procedure \u2013 Step by Step<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">1. Submit a Return Request\n\nChoose one of the following options:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send the return form by email to: masilic@vercalio.pl<\/li>\n\n\n\n<li class=\"translation-block\">Include a printed return form inside the package\n\n(You may add a link to the return form if available.)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pack the Returned Product<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be properly secured, preferably in its original packaging together with all protective elements.<\/li>\n\n\n\n<li>The product must not show signs of use or damage.<\/li>\n\n\n\n<li>The package must contain all components originally included in the set.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Ship the Package\n\nIf you do not have a preferred carrier, you may use Furgonetka or another shipping broker.\n\nWe recommend insuring the shipment against transport damage.\n\nReturn Address\n\nJ&amp;M POLAND SP. Z O.O.\nMASILIC Brand\nPu\u0142awska 479\n02-844 Warsaw\nPoland\n\nNIP: 7011290778\nKRS: 0001211004\nREGON: 543480880\n\nPhone: +48 534 442 969\nEmail: masilic@vercalio.pl\n\nImportant\n\nWe do not accept returns sent to parcel lockers (InPost Parcel Lockers).<\/li>\n\n\n\n<li>Refunds<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After successful inspection of the returned product, the refund will be processed within 14 days from the date we receive the shipment.<\/li>\n\n\n\n<li>The refund will be issued using the same payment method used for the original transaction.<\/li>\n\n\n\n<li>For card payments, the refund will be sent to the bank account associated with the payment card.<\/li>\n\n\n\n<li>If you would like to receive the refund to a different bank account, please provide the account number in your return request.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Complaints\n\nIf the purchased product has physical defects, the Customer may submit a complaint under the statutory warranty rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complaint Procedure \u2013 Step by Step<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Zg\u0142o\u015b reklamacj\u0119<br>W zale\u017cno\u015bci od sytuacji:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product was damaged during transportation, please use the transport damage claim form.<\/li>\n\n\n\n<li>If you wish to submit a complaint regarding a used product, please use the standard complaint form.<br>(Mo\u017cesz doda\u0107 linki do formularzy.)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Complaint Review,  \n\nAfter receiving your complaint, we will review the submitted documentation and provide our response within 14 days.<\/li>\n\n\n\n<li class=\"translation-block\">Refunds Following a Successful Complaint<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The cost of the product<\/li>\n\n\n\n<li class=\"translation-block\">f the complaint is accepted, we will refund:\n\nThe cost of the product\nThe shipping costs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>ZwrotyKlient ma prawo odst\u0105pi\u0107 od umowy w terminie 14 dni od daty otrzymania towaru.Prawo to dotyczy wy\u0142\u0105cznie produkt\u00f3w fizycznych, takich jak: zlewy, baterie, dozowniki oraz inne akcesoria.Zwrot odbywa si\u0119 na koszt Kupuj\u0105cego.Wyj\u0105tki od prawa zwrotuZwrotowi nie podlegaj\u0105: Zwrot towaru \u2013 instrukcja krok po kroku ReklamacjeJe\u017celi zakupiony produkt posiada wady fizyczne, klient mo\u017ce z\u0142o\u017cy\u0107 reklamacj\u0119 z [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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