{"id":13,"date":"2026-05-25T18:32:59","date_gmt":"2026-05-25T18:32:59","guid":{"rendered":"https:\/\/masilic.pl\/?page_id=13"},"modified":"2026-05-25T18:49:48","modified_gmt":"2026-05-25T18:49:48","slug":"zwroty","status":"publish","type":"page","link":"https:\/\/masilic.pl\/en\/zwroty\/","title":{"rendered":"Return and Complaint Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Returns and complaints<\/strong><br><strong>Zwroty<\/strong><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Klient ma prawo odst\u0105pi\u0107 od umowy w terminie 14 dni od daty otrzymania towaru.<br>Prawo to dotyczy wy\u0142\u0105cznie produkt\u00f3w fizycznych marki MASILIC, <br>Zwrot odbywa si\u0119 na koszt Kupuj\u0105cego.<br><strong>Wyj\u0105tki od prawa zwrotu<br>Zwrotowi nie podlegaj\u0105<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized products <\/li>\n\n\n\n<li>Digital products that have already been delivered or made available to the Customer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Procedure \u2013 Step by Step<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">1. Submit a Return Request\n\nChoose one of the following options:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send the return form by email to: masilic@vercalio.pl<\/li>\n\n\n\n<li class=\"translation-block\">Include a printed return form inside the package\n\n(You may add a link to the return form if available.)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Pack the Returned Product<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zlewozmywak musi by\u0107 solidnie zabezpieczony, najlepiej w oryginalnym kartonie wraz z kompletem element\u00f3w zabezpieczaj\u0105cych.<\/li>\n\n\n\n<li>The product must not show signs of use or damage.<\/li>\n\n\n\n<li>The package must contain all components originally included in the set.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Nadaj przesy\u0142k\u0119<\/strong><br>Je\u015bli nie masz sprawdzonego przewo\u017anika, mo\u017cesz skorzysta\u0107 z us\u0142ug Furgonetki lub innego brokera.<br>Rekomendujemy ubezpieczenie przesy\u0142ki na wypadek uszkodze\u0144 w transporcie.<br>Adres do zwrotu:<br>J&amp;M POLAND SP. Z O.O.<br>MASILIC<br>Ul. Pu\u0142awska 479<br>02\u2011844 Warszawa<br>NIP: 7011290778<br>KRS: 0001211004<br>REGON: 543480880<br>Telefon: +48 534 442 969<br>Mail: masilic@vercalio.pl<br>Uwaga:<br>Nie przyjmujemy zwrot\u00f3w nadanych do Paczkomatu.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refunds<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After successful inspection of the returned product, the refund will be processed within 14 days from the date we receive the shipment.<\/li>\n\n\n\n<li>The refund will be issued using the same payment method used for the original transaction.<\/li>\n\n\n\n<li>For card payments, the refund will be sent to the bank account associated with the payment card.<\/li>\n\n\n\n<li>If you would like to receive the refund to a different bank account, please provide the account number in your return request.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklamacje<\/strong><br>Je\u017celi zakupiony produkt posiada wady fizyczne, klient mo\u017ce z\u0142o\u017cy\u0107 reklamacj\u0119 z tytu\u0142u r\u0119kojmi.<br>Complaint Procedure \u2013 Step by Step<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Zg\u0142o\u015b reklamacj\u0119<\/strong><br>W zale\u017cno\u015bci od sytuacji:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Je\u015bli zlew zosta\u0142 uszkodzony w transporcie, skorzystaj z formularza reklamacji transportowej.<\/li>\n\n\n\n<li>If you wish to submit a complaint regarding a used product, please use the standard complaint form.<br>(Mo\u017cesz doda\u0107 linki do formularzy.)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Complaint Review,  \n\nAfter receiving your complaint, we will review the submitted documentation and provide our response within 14 days.<\/li>\n\n\n\n<li class=\"translation-block\">Refunds Following a Successful Complaint<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The cost of the product<\/li>\n\n\n\n<li class=\"translation-block\">f the complaint is accepted, we will refund:\n\nThe cost of the product\nThe shipping costs<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Zwroty i reklamacjeZwroty Klient ma prawo odst\u0105pi\u0107 od umowy w terminie 14 dni od daty otrzymania towaru.Prawo to dotyczy wy\u0142\u0105cznie produkt\u00f3w fizycznych marki MASILIC, Zwrot odbywa si\u0119 na koszt Kupuj\u0105cego.Wyj\u0105tki od prawa zwrotuZwrotowi nie podlegaj\u0105: Zwrot towaru \u2013 instrukcja krok po kroku Zwrot \u015brodk\u00f3w ReklamacjeJe\u017celi zakupiony produkt posiada wady fizyczne, klient mo\u017ce z\u0142o\u017cy\u0107 reklamacj\u0119 z [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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